Privacy Policy for bn008

About This Policy

This Privacy Policy applies to all services offered by bn008, including the casino game lobby, sportsbook, live dealer tables, promotional campaigns, customer support channels, and any other feature accessible through the bn008 website at https://bn008.io. It governs all personal data collected through your use of these services, whether you are a registered player, a prospective player browsing the platform, or a visitor accessing publicly available content.

bn008 acts as the data controller for all personal information collected directly through the platform. Where bn008 engages third-party processors — such as payment service providers or KYC verification partners — those parties act as data processors operating under contractual data processing agreements that require them to handle your data securely and exclusively for the purposes specified by bn008.

This Policy is written in English and is intended for players based in Bangladesh. All references to legal obligations reflect generally accepted standards of data protection practice applicable to online gaming services. Please read this document in conjunction with our Terms & Conditions, which are available at /terms-conditions.

Data We Collect

bn008 collects personal data through several channels. The categories of data collected, and the context in which each category is gathered, are described below.

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, National ID number, passport number	At registration and during KYC verification
Contact Data	Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet)	At registration and account updates
Financial Data	bKash/Nagad/Rocket mobile wallet numbers, bank account references, transaction amounts in BDT	During deposit and withdrawal transactions
Verification Documents	Scanned copies of National ID, passport, utility bill, bank statement	During KYC and enhanced due diligence checks
Usage Data	Games played, bet amounts, session duration, login timestamps, device type	Automatically during platform use
Technical Data	IP address, browser type, operating system, device fingerprint, cookies	Automatically on every page visit
Communications Data	Live chat transcripts, email correspondence, support ticket content	When you contact bn008 support

bn008 does not knowingly collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required for enhanced due diligence under applicable anti-money laundering obligations.

How We Use Your Data

bn008 uses the personal data we collect for the following clearly defined purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your player profile, and manage account settings including responsible gaming tools such as deposit limits and self-exclusion requests.
• Transaction Processing: To process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Financial data is shared with the relevant payment processor only to the extent required to complete a specific transaction.
• KYC and Compliance: To verify your age (21+), confirm your identity, and meet our anti-money laundering and counter-terrorism financing obligations. This includes sharing identity documents with certified third-party KYC verification partners.
• Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, unauthorised account access, collusion, and other prohibited conduct as defined in the Terms & Conditions.
• Customer Support: To respond to enquiries, resolve disputes, and improve the quality of support delivered through live chat and email channels.
• Service Improvement: To analyse anonymised usage data in aggregate for the purpose of improving game selection, platform performance, and user experience. This analysis does not identify individual players.
• Marketing and Promotions: To send promotional communications about bn008 bonuses, BPL and IPL betting markets, seasonal offers (Eid, Pohela Boishakh), and new game releases — but only where you have provided consent or where a legitimate interest exists and has not been overridden by your privacy preferences.
• Legal Obligations: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

Legal Basis for Processing

bn008 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing is necessary to perform the contract between you and bn008 — including operating your account, processing transactions, and delivering the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and record-keeping obligations. bn008 is required to retain certain data regardless of your preferences in these cases.
• Legitimate Interests: Processing is necessary for the legitimate interests of bn008, such as fraud detection, platform security, business analytics, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where bn008 relies on your consent (for example, for direct marketing communications), you may withdraw that consent at any time by contacting [email protected] or updating your marketing preferences in account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Data Sharing with Third Parties

bn008 does not sell, rent, or otherwise transfer personal data to third parties for their own commercial purposes. We share data only in the circumstances described below, and only to the extent strictly necessary:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• KYC and Identity Verification Partners: Certified third-party providers receive identity documents and personal data to complete age verification and anti-money laundering checks on behalf of bn008. All such providers operate under contractual data processing agreements.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required for game operation and fairness auditing. These providers do not receive personally identifiable information beyond what is required for technical integration.
• Legal and Regulatory Authorities: bn008 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of bn008, player data may be transferred to the acquiring entity. Affected players will be notified in advance of any such transfer.

All third-party data processors engaged by bn008 are contractually required to maintain appropriate technical and organisational security measures and to process personal data only on documented instructions from bn008.

Cookies & Tracking Technologies

bn008 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support fraud prevention measures. The types of cookies used are described below:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable you to log in, navigate between pages, and use core features. These cookies cannot be disabled without materially affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — such as which pages are visited most frequently and whether error messages are received. This data helps bn008 improve the platform experience.
• Functionality Cookies: These cookies remember your preferences, such as your preferred language and display settings, to provide a more personalised experience on return visits.
• Security Cookies: These cookies support fraud detection and help verify that you are a legitimate user rather than an automated bot or malicious actor.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the bn008 platform. bn008 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving advertisements on external websites.

Data Retention

bn008 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

• Account and Identity Data: Retained for the lifetime of your active account and for a minimum of five years following account closure, in accordance with standard record-keeping requirements for gaming and financial services.
• Transaction and Financial Records: Retained for a minimum of five years from the date of the transaction, in line with anti-money laundering obligations.
• KYC and Verification Documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three years from the date of the last interaction, to support dispute resolution and service improvement.
• Usage and Technical Data: Retained for a maximum of 24 months in identifiable form, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Players may request early deletion of their data (subject to legal retention obligations) by contacting [email protected].

Your Data Rights

As a player or user of the bn008 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. bn008 will acknowledge your request within two business days and aim to fulfil it within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that bn008 holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by bn008. You may also update some personal details directly from your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Erasure requests cannot be fulfilled in respect of data that bn008 is legally required to retain.
• Right to Restriction of Processing: You have the right to request that bn008 restricts processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to bn008 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where bn008 relies on legitimate interests as the legal basis, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Marketing Communications

With your consent, bn008 may send you promotional communications by email or in-platform notification. These communications may include information about new games, deposit bonus offers, BPL and IPL betting promotions, seasonal campaigns (such as Eid or Victory Day specials), and platform updates.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any promotional email from bn008;
• Updating your communication preferences in your bn008 account settings; or
• Sending a written opt-out request to [email protected].

Opting out of marketing communications will not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These service messages are sent as part of your contractual relationship with bn008 and cannot be disabled while your account remains active.

Children's Privacy

bn008 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. The platform is not directed at, nor intended for use by, persons under 21 years of age.

All registration flows require the applicant to confirm they are 21 or older, and age verification is conducted as part of the KYC process prior to any withdrawal being processed. If bn008 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will immediately suspend the relevant account, delete the data, and return any deposited funds after completing appropriate verification checks.

If you are a parent or guardian and believe your child has registered on the bn008 platform, please contact [email protected] immediately so that we can take appropriate action.

Security Measures

bn008 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bn008 servers;
• Encryption at rest for sensitive data fields including payment details and identity documents;
• Role-based access controls that restrict employee access to personal data strictly to those with a legitimate operational need;
• Multi-factor authentication for internal administrative systems;
• Continuous monitoring of server infrastructure for intrusion attempts and anomalous activity;
• Regular third-party security audits and penetration testing of platform systems;
• A documented incident response plan that is reviewed and tested periodically.

While bn008 employs robust security practices, no platform can guarantee absolute security against all possible threats. Players are responsible for maintaining the security of their own account credentials and for notifying bn008 immediately at [email protected] if they suspect any unauthorised access to their account.

Third-Party Links

The bn008 platform may contain references to third-party services such as payment providers and game studios. Where links to external websites are present, those websites operate independently of bn008 and are governed by their own privacy policies. bn008 has no control over the content or data practices of third-party websites and accepts no responsibility for their privacy practices.

We recommend that you review the privacy policy of any third-party service you interact with before providing personal data, including when using payment providers such as bKash, Nagad, Rocket, Upay, or banking services.

Updates to This Privacy Policy

bn008 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Material changes to this Policy — particularly those that affect how your data is used or shared — will be communicated to registered players via email notification or a prominent notice displayed on the bn008 platform at least seven days before the changes take effect.

The current version of the Privacy Policy, together with its effective date, is always available on this page. We encourage you to review this page periodically. Your continued use of the bn008 platform after the effective date of any revised Policy constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bn008, please contact our data protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request — [Your Full Name]" for faster routing
• Response Time: Acknowledgement within two business days; full response within 30 calendar days
• Languages Accepted: English

For account-related security concerns such as suspected unauthorised access, please also contact us via live chat within your logged-in bn008 account for the fastest possible response. Live chat support is available around the clock, Bangladesh Standard Time (BST, UTC+6).